Best DCT Clutchpacks - SSP vs Dodson

DMS

New Member
Free Vendor
Jan 29, 2018
9
Auckland
#62
Hi all:

Long story short and As I was warn, I have to accept that as off this writing clutches from Dodson, which were paid on May 4 has not arrive. Customer service from Dodson is poor (just to be polite)

This been said and if we have a SSP salesman in here, please reach me via private message to see how can you help me in obtaining your clutch pack and what price you can give me.

Thanks
JMVELA we wish you all the best

Regards,

Graeme
 

DMS

New Member
Free Vendor
Jan 29, 2018
9
Auckland
#64
Hi all,

Our desire is that every customer would receive not only a quality product but also excellent service. We have over 200 dealers worldwide that not only sell and install our products but also provide local customer service and are the first point of contact.

Our distribution looks like this:

Manufacturer ⟹ Dealer ⟹ Customer

Our primary responsibility is to design and manufacture quality products and to provide technical support to our dealers. We strongly encourage that if a customer has any queries with an order or has issues with a product they have purchased to please resolve it directly with the dealer they bought it from. If necessary, the local dealer will contact us for further support.

Having said that, we understand that sometimes you need to go straight to the top. Please do not hesitate to reach out to us with a phone call or an email. If it is regarding a purchase, our first step will be to ask you which one of our dealers you bought it from and to provide a proof of purchase. This is our standard procedure and allows us to give you a prompt and helpful response.

One of our learnings is that there are some misunderstandings in the marketplace regarding our clutch core exchange program. We are working to amend this so please stand by for a post to clarify this program soon. In the meantime please do not hesitate to contact us if you have any questions about our products, the sales process or after sales support. You will find our contact details on our website. https://www.dodsonmotorsport.com/

Regards,

Graeme

Marketing Assistant
 
Last edited:

DMS

New Member
Free Vendor
Jan 29, 2018
9
Auckland
#65
Hi all,

As mentioned above some clarification is required around our clutch core exchange program so please allow me to unpack what it’s about. For certain models of clutches we prefer to supply the clutch fully assembled inside a clutch core. This way we can guarantee that the clutch is set up correctly and it makes installation a breeze.

Dodson Motorsport own a number of OE clutch cores which we keep in circulation. When we send out the assembled clutch in a core the customer sends us back their used clutch core to be refurbished and used again. In order to ensure the customer does return their core we require a credit card to be authorised for payment. In the event that a core is not returned within 30 days the card will be charged for the core.

Please note customers DO NOT have to pay for the OE clutch cores at the time of purchase. I hope that this brings clarity as there had been some confusion regarding this matter.

For more information please see our website.
https://www.dodsonmotorsport.com/clutch-core-exchange-programme
 
Dec 25, 2016
36
#66
Hey guys just a quick update. I have just over 100 miles on my new Dodson Sportsmans Plus 10 plate clutch upgrade. It is performing great so far and is much improved over previous versions. I was able to successfully learn in the clutch kit on the first try and shift feel stock like but more aggressive bite under load. Install was very straightforward, straight swap out of the stock clutch assembly.

Will update with more info once I have 250 miles and some launches at the track under my belt.
 
Mar 17, 2018
18
#67
Hey guys just a quick update. I have just over 100 miles on my new Dodson Sportsmans Plus 10 plate clutch upgrade. It is performing great so far and is much improved over previous versions. I was able to successfully learn in the clutch kit on the first try and shift feel stock like but more aggressive bite under load. Install was very straightforward, straight swap out of the stock clutch assembly.

Will update with more info once I have 250 miles and some launches at the track under my belt.

How long you waited for your clutches?? I paid mines on May 4 and as of this writing we still yet to recived it. Poor, poor service from Dodson. And worst of all, they defend themselves instead of resolve the situation.
 
Dec 25, 2016
36
#68
How long you waited for your clutches?? I paid mines on May 4 and as of this writing we still yet to recived it. Poor, poor service from Dodson. And worst of all, they defend themselves instead of resolve the situation.
That is strange. I was sent a tracking DHL tracking number and shockingly received it two days later. Could it be a customs issue?
 
Mar 17, 2018
18
#71
I went with the SSP clutches which I installed more than two months ago. Installation was easy
 

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