We would like to start by apologizing those overseas again as we have done in e-mail previously, we fully understand your frustration.
As stated in email this is a very difficult situation do we want to sell our products? Absolutely!
Do we want to keep our prices great while offering the most for your money? That is why we are here!
The problem started to become apparent however when we realized that 80% of our fraudulent transactions come from overseas. Without disclosing how you can burn the business there is literally zero protection for the seller. As a result and as explained to our international customers in e-mail we reviewed this situation leaving us with two options.
1. Add these losses to overhead which will increase cost of goods for all customers.
2. Require international customers to pay using a method that does not impose risk for us.
We selected option 2. as there is no reason why these few people that choose to steal items from us should hurt all of our good customers out there by forcing us to increase prices due to theft. We are a well-established business with thousands of satisfied customers around the world and distributors around the globe our customers should have a high level of confidence they will not be burned.
We sincerely apologize for this and will continue to work with you however we can. We are even open to other ideas for money switching hands that is how we came about accepting Western Union. It was suggested by international customer we looked into it decided it was a secure and stable transaction system and now accept it.
As mentioned before we have distributors around the globe, we also welcome customers in other world areas to utilize this. They stock many products and we ship to most of them weekly. As they are a Retailer of our products we do not regulate how they conduct business only that they are upstanding in the community as they are a reflection of us. So any policy they might or might not have we are unaware we only know they are credible and sell genuine Precision Raceworks products.
Please understand we have taken the stance to lose out on sales to protect all of our customers from us having to increase prices due to fraud.
We have decided we would rather risk not making the money than to be unfair to the good customers (many of which are international as well). Hopefully this speaks highly to our beliefs as a business and shows we truly do put our customers first.
If you have any questions feel free to send an email to
[email protected] we will be glad to help you however we can as always.